June 2016: New update, we are now offering free SSL certificates to our hosting customers, old and new. Please read on.

Our cyber security policy

In today’s society, we are making more transactions and submitting more vulnerable information online than ever before, both in business and privately. This has lead to an increase in data theft and modification through random and co-ordinated cyber attacks. Here at Cloud Heroes, we believe the web should be a secure platform not just for banking and shopping, but for browsing too, and have therefore updated our company cyber security policy to include free SSL certificates to all new and existing shared hosting customers. This sets a precedent – as one of the UK’s first companies to actively work towards encrypting our customers’ website communications for free – and we hope many more will follow.

Websites with a valid SSL certificate will display a padlock in the address bar, signifying to visitors that all information sent from the site will be encrypted and is safe from eavesdropping, man-in-the-middle attacks and modification. The certificates are small data files that digitally bind a cryptographic key to your business’ details, which allows secure connections from a web server to a browser when installed and verified. Typically used to secure online transactions, data transfers and user logins, these certificates are increasingly being used for browsing and social media sites.

We are working towards a more secure web, following in the footsteps of Google who recently announced a change in their indexing system to naturally favour https pages over non-secure http. This means our customers will also receive a slight boost in their SEO performance with their enhanced cyber security measures.

New and existing customers can find out more about our SSL certificates here.

Cyber security has always been important to us and an integral part of our service offering, with our customers already being able to add 2FA (two factor authentication), IP restrictions, encrypted backups, SSH and RSA keys to their services. The SSL certificates will help our customers further enhance their security measures and, in turn, pass on the benefits to their own customers, helping us make the web a little bit more secure with every certificate issued.

Enhance your cyber security

Encrypted Backups

Our backups are encrypted and stored in geographically diverse locations for maximum security.

Secure Data Centres

All servers are firewall protected in ultra secure, ISO 27001 and PCI-DSS accredited data centres.

High-Intensity Scans

We perform regular threat scans & analysis as well as penetration testing on our core infrastructure.

Restricted Access

Choose 2FA (two factor authentication) or IP restrictions to limit access to your systems.

Strengthen Log-Ins

Replace password log-ins with secure SSH or RSA keys.

No Eavesdropping

Secure website communications with SSL certificates to prevent eavesdropping and data modification.

If you have specific security requirements, we’re always happy to chat.

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Our commitment to you

  • Direct telephone and email access to our UK based support team.
  • Our infrastructure is monitored and maintained on a 24-7-365 basis.
  • Our network is designed to be resilient, highly available and self-healing.
  • All our operations conform to ISO 9001 standards.
  • All our data centres are UK based and conform to ISO 27001 standards with the option for environments that support PCI-DSS compliance.

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