What's going on at Cloud Heroes?

19Dec 2019

Christmas Opening Hours

Please see our opening times during Christmas and New Year below:

Up to and including 23rd Decemberopen as usual
Christmas Eveopen as usual *
Christmas Dayclosed
Boxing Dayclosed
Friday 27thclosed
Monday 30thopen as usual *
New Years Eveopen as usual *
New Years Dayclosed
January 2nd onwardsopen as usual

* Please note: the office will be open but on a reduced staff. We will endeavour to answer all calls but in busy times it may be necessary to leave a message. We guarantee to get back to customers within our stated Service Level Agreements.

If you need to contact our support team during the festive period please call in on 01225 776 555 whereby our help desk will handle your enquiry. You can also send an email to for non-urgent enquiries.

If you are entitled to out of hours support, please call the emergency number or email to the address provided in your documentation. In these circumstances, you will be directed through to the engineer who is currently on call.

Please be assured that we will continue to monitor our infrastructure on a 24-7-365 basis.

Wishing you a very Merry Christmas and a Happy New Year.

Read More
25Jul 2019

Customer Portal: Purchasing products/services

Our portal at is there to make life easier for our customers. There are many benefits to using it which were discussed in our previous blog. One of the main features is purchasing products and services from us, which couldn’t be easier!

The products/services that can be currently purchased are:

  • Hosting for our shared platforms 
  • Advanced spam filtering

And for our POP3/IMAP customers:

  • Email storage upgrade
  • Mailbox allowance upgrade

…more coming soon including Exchange based email!

When you have logged in to your account, you will see a dashboard where there are options at the top of the page such as ‘My account’ and ‘Support’. Click the drop down for the one that says ‘Shop’ and click the relevant option depending on what you want to purchase.

If you would like to purchase hosting, for example, this is the page you will see. You simply need to fill out the information required and choose which package you would like. Pricing details will be confirmed on the right. If you are happy to proceed, click Submit order to confirm your purchase. 

Selecting any of the other options is also simple, for example, to increase your mailbox allowance, (for POP3/IMAP customers only) simply use the arrows to select the number of mailboxes you would like and then the total annual cost will calculate to the right. If you are happy to proceed, submit your order.

You will receive an email when the purchase is confirmed and another when the order has been processed. You can view the status of your orders by selecting the option under the ‘Shop’ tab, making it simple to check progress and review your purchase history.

Hopefully this step by step guide was helpful and you can successfully purchase all your needs using our customer portal! 

If you haven’t already signed up, you can register here: and we will send your personal log in to get you started.

If you already have an account, log in here: 

Read More
18Apr 2019

Our Customer Portal

We are always trying to find ways to make life easier for our customers and so we have set up a customer portal! It’s so simple to use and will mean you can manage your services with us without having to call us!

Read More
7Mar 2019

.Eu Domains & Brexit: What you need to know

With Brexit closely on the horizon, it’s time to consider what could happen to your website if it’s registered under an .eu domain. Currently in the UK, there are over 300,000 domains that risk being cancelled. Is your website one of them? Not to worry! There are alternative options you can put in place before the big day arrives! Here’s what you need to know…

Read More